This Privacy Policy describes how North and Mercer ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"). By using the Site, you agree to the practices described below.
Information we collect
We collect the following categories of personal information:
- Contact details — name, email address, shipping and billing address, phone number.
- Order information — items purchased, payment confirmation, shipping method, and order history. We do not store full payment card numbers; payments are processed by our payment provider.
- Account information — login credentials and preferences, if you create an account.
- Communications — messages you send us through forms, email, or chat.
- Device and usage data — IP address, browser type, device identifiers, referring URLs, pages viewed, and interactions, collected automatically via cookies and similar technologies.
How we use your information
- Process, fulfill, and ship your orders, and provide order updates
- Provide customer support and respond to inquiries
- Operate, maintain, and improve the Site and our products
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal obligations and enforce our terms
- Send marketing communications, where you have opted in
Sharing your information
We share personal information only with parties that help us operate the Site, including:
- Payment processors to authorize and complete transactions
- Shipping carriers and fulfillment partners to deliver your order
- Hosting, analytics, and email service providers
- Professional advisors and regulators where required by law
- A successor entity in connection with a merger, acquisition, or sale of business assets
We do not sell your personal information.
Cookies and tracking technologies
We use cookies, pixels, and similar technologies to remember your preferences, keep your cart, measure performance, and improve your experience. You can control cookies through your browser settings. Blocking some cookies may affect Site functionality.
Data retention
We retain personal information for as long as needed to provide our services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information, and to object to or restrict certain processing. To exercise these rights, please contact us. We may need to verify your identity before responding.
International transfers
Your information may be processed in countries other than the one in which you live. Where required, we use appropriate safeguards for such transfers.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
Children's privacy
The Site is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a new "Updated" date.
Contact
For questions about this Privacy Policy or our data practices, please get in touch.